Xcel Warns Customers Of Phone Scam

Xcel Energy is warning customers of an attempted scam across the Texas Panhandle

Customers in Amarillo, Canyon, and Borger say scammers are impersonating Xcel agents and telling customers that a serviceman is on his way to disconnect their electrical service for nonpayment. The scammers are demanding payment over the phone in order to prevent disconnection and offer one option for payment – a prepaid debit card.

Customers who are behind on payments will receive a printed disconnect notice in the mail before any other attempt to collect is made. Xcel also offers multiple options for making payments.

If customers receive calls demanding payment under threat of immediate loss of service they should hang up and call Xcel to verify their account status. Residential customers should call 1-800-895-4999 and businesses should call 1-800-481-4700.

Xcel also offers a free customer app that allows customers to check their account balances and make secure payments. The app also includes information on past usage and ways to track power outages. The app is available through the Apple Store and Google Play.