Water Department Billing Upgrades

In order to complete a billing system upgrade, the City of Amarillo Utility Billing Department will not be able to receive payments beginning at 5 p.m. from November 30th through December 6th.

During this period, payments will not be available online or by phone. Customers have access to mail-in payments or place them in our drop-off box, located next to the front entrance of City Hall, 601 S. Buchanan Street.

There will be no late fees charged or interruptions in water service from November 30th through December 6th. For water service emergencies, call (806) 378-6828.

Once the billing system upgrade is complete, there will be no change to current accounts.

For more information, contact City of Amarillo Communications Manager Dave Henry at

(806) 378-5219 or by email at [email protected].